Comprehensive Management of 17,000+ Users
Access and Audit Control
A major financial services leader offered a portfolio of applications to its fleet of 17,000+ advisors which require comprehensive access and audit control due to regulations within the industry. Artech provided this service and reduced policy conflicts by 80% in the first year alone.
Customer
Provider of financial planning, asset management and insurance services to individuals, businesses and institutions
Problem
- Manage access to key application and services for 17,000+ Financial Advisors, managing over $280B in Assets
- Audit compliance based on stringent internal and Federally mandated regulations.
- Large scale changes during seasonal volumes requiring timely execution for ramp-up and ramp-down periods.
Action
- Provide cradle-to-grave rights for Financial Advisors
- Timely and accurate termination of rights
- Maintain both internal and federal mandated audits
- Optimization of Governance Policies
- Standardized reporting
Results
- Consistently achieving KPI’s
- Achievement of termination SLA year-over-year
- =>99.99% accuracy attained in all audits
- 80% reduction in policy conflict through proprietary tools and senior level assets in first year
- Delivering against contractual obligations, while identifying areas for continual improvement